Are you a highly skilled
French speaker
looking for a stable and rewarding career in customer support Were hiring
Customer Support Experts
to assist customers of a major international
home appliance brand
.
This role offers exceptional flexibility: you can work
on-site at our Lisbon office
or
remotely
if you currently live anywhere else within Portugal.
Your Day-to-Day Responsibilities
You will be the vital communication point for our French-speaking clientele handling inquiries across
phone email and chat
. Your key focus will be on:
Problem-Solving:
Diagnosing issues providing usage guidance and offering effective technical troubleshooting for products.
Service Delivery:
Managing all customer requests including sales support and complaint resolution while ensuring a high level of satisfaction.
Administration:
Accurately recording all details of customer interactions in our system.
What You Need to Succeed
French Fluency:
You must have
native or near-native level (C2)
proficiency in French (written and spoken).
English Skills:
A good working level of
English (minimum B2)
is required for training and internal communication.
Location:
You must be legally eligible to work in Portugal.
Prior Experience:
While previous experience is a plus it is
not mandatory
! We provide extensive
paid training
to get you up to speed.
Compensation & Work Setup
Your shifts will be
rotational
scheduled between
7:00 AM and 7:00 PM Monday through Saturday
. You receive a fixed day off on
Sunday
plus one additional rotating weekday off.
We ensure your comfort and growth with:
A
competitive salary
package.
Meal and transport allowances
.
Full
private health insurance
after your initial period.
All necessary
equipment
provided by the company.
Clear opportunities for
career advancement
.
Special Offer: Relocation to Lisbon
If you are relocating to Lisbon for the on-site role we offer generous support for your move:
We will
reimburse your flight ticket
to Lisbon.
We provide a
private room in a shared company apartment
for the
first 12 months
of your contract.
Ready to start your new role in Portugal