Job Overview
Business Intelligence Manager Position: This role involves supporting senior leadership and business units by aligning strategic goals with day-to-day execution, driving operational excellence, and embedding data-driven decision-making across the organization.
The ideal candidate will have strong analytical skills, experience in continuous improvement methodologies, a background in business intelligence, and a passion for delivering superior customer experiences.
This is an exciting opportunity to join a dynamic team and contribute to the success of our organization by leveraging your expertise in business analytics, process improvement, and customer value optimization.
Key Responsibilities:
1. Strategy Execution and KPI Definition: Define and standardize key business metrics and KPIs across commercial, operational, and financial domains in collaboration with business units, finance, and IT.
2. Process Improvement & Operational Alignment: Lead and facilitate continuous improvement initiatives aimed at increasing operational efficiency, reducing waste, and streamlining workflows.
3. Business Intelligence & Customer Value Optimization: Develop and maintain business intelligence tools and dashboards to monitor key performance indicators and customer service metrics.
Requirements:
* 5+ years of experience in strategy consulting, business operations, or consumer-focused industries.
* Bachelor's degree in Business, Finance, Engineering; Master's or MBA preferred.
* Proven experience with process improvement methodologies.
* Advanced Excel and PowerPoint skills; proficiency with Power BI or other data visualization tools is essential.
* Strong knowledge of financial and customer-related KPIs (LTV, CAC, churn, etc.).
* Portuguese and English are must-haves, Spanish is an advantage.
Skills & Attributes:
* Analytical and data-driven mindset with attention to detail and accuracy.
* Ability to write queries (SQL, DAX, M, or Power Query) for data extraction, transformation, and modeling.
* Structured problem solver with the ability to synthesize data into clear insights and recommendations.
* Strong communication skills, both verbal and written, capable of influencing multiple levels of leadership.
* Highly organized, self-motivated, and capable of managing multiple priorities independently.
* Strong cross-functional collaboration skills and adaptability in a dynamic business environment.
* Passionate about continuous improvement and delivering exceptional customer outcomes.