.Job description: At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.
We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age.
We believe that digital transformation is essential to creating a more sustainable future.
That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.
We are committed to contributing to the United Nations Sustainable Development Goals (SDGs).
These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.
If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries.
We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.
Together, we can create a more sustainable future for all.
Please note that this posting is for spontaneous applications only and does not correspond to an active job vacancy.
Role Purpose To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
Provision of 1st line support for incidents.
Key Accountabilities
- Technical Capability.
Works under supervision, supporting standard technical queries related to a single product/small set of products (e.G. Microsoft products, operating system, basic networking, PCs).
- Problem Solving.
Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
Knows when problems are 'beyond them' and escalates so they can be resolved.
- Service Level.
Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
Monitors performance through statistical reporting and analysis.
- Team Working.
Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Personal Development Takes ownership of own development and has a development plan in place.
Business Awareness.
Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
- Process.
Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed