Customer Service Job
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service representative. The successful candidate will be responsible for providing exceptional service to customers, ensuring their queries are addressed promptly and efficiently.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure in a fast-paced environment. They will also possess strong problem-solving skills and be able to think critically to resolve complex issues.
This role offers the opportunity to work with a dynamic team and contribute to the success of our organization. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.
Key Responsibilities:
* To process customer orders smoothly, on time, customer-oriented, and economically.
* To provide information on product availability in a friendly and courteous manner.
* To ensure a smooth process for product delivery.
* To confidently and decisively discuss delivery difficulties with service providers and consistently monitor the adherence to delivery commitments.
Requirements:
* Candidate must have completed vocational training as an industrial clerk or equivalent qualification.
* Candidate must have several years of experience in customer service or order management.
* Candidate must be proficient in MS Office (Word, PowerPoint, Excel) and SAP (especially MM and SD modules).
Benefits:
* Flexible work conditions.
* Hybrid work system.
* Exchange with colleagues around the world.
* Health insurance and medical office on site.
* Training opportunities (i.E., technical training, foreign languages training) & certifications.
* Opportunities for career progression and continuous professional development.
* Access to great discounts in partnerships and Bosch products.
* Sports and health related activities (gym).
* Free transports from Porto.
* Free parking lot.
* Canteen.