Job Overview
The Quality Analyst will act as first point of contact to the customer for complaints, informing them in a timely manner. This role involves increasing quality awareness among employees through auditing and improving operations to deliver high-quality products to customers.
Responsibilities:
Quality:
* Process and follow internal and external customer complaints within predefined timings using FRB and 8D methodology: assign to the correct MQE sp (D1), describe the problem (D2) and ensure containment (D3).
* Process and follow customer support response complaints and non-manufacturing justified customer complaints.
* Act as contact person for the customer and answer their questions in a timely manner. Update customer portals accordingly.
* Responsible for quality alerts and severe cases (input from customer complaints and containment).
* Perform risk analysis on demand by customers, together with MQE and MQS, if necessary.
Audits:
* Perform reverse audits, VDA 6.3 & VDA 6.5 audits, quality focus checks and LPA.
* Support customer audits on demand by /M)QE supervisor.
* Assigned as owner of different audit actions specific for processes and products.
Competencies:
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
What We Offer:
* Competitive Salary Package
* Performance-Based Bonus Plans
* Health and Wellness Incentives
* Employee Stock Purchase Program
* Community Outreach Programs/Charity Events
* Employee Resource Group