Join an exciting, fast-paced team as a Customer Service agent for the French Market, where you’ll represent a global leader in coffee and ensure customers enjoy an exceptional journey from start to finish.
Your responsibilities as a Customer Service agent will include:
* Managing inbound and outbound communications via phone, email, and chat to assist customers with their inquiries and needs.
* Providing solutions through First Contact Resolution to minimize escalations or follow-ups.
* Representing the brand with enthusiasm and in-depth knowledge of its products and services.
What you’ll bring to the role:
* Language skills: Native-level French and a minimum B2 level in English.
* Strong interpersonal and communication skills with the ability to adapt to diverse customer needs.
* Previous experience in customer service, sales, or a similar role (preferred but not required).
* A proactive, detail-oriented mindset with a focus on delivering customer satisfaction.
Compensation:
* With accommodation (shared flat with all bills included): 1,050€ gross/month.
* Without accommodation: 1,305€ gross/month.
* Reimbursement for your flight to Lisbon (after 9 months).
* A yearly round-trip flight to visit family and friends (within Europe).
* Airport pick-up upon arrival to make your transition smoother.
* Free Portuguese lessons (because learning a new language is always fun!).
* Access to social events, cooking classes, and sports activities to help you feel at home.
* Assistance with opening a bank account, setting up essential paperwork, and navigating your new life abroad.
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