Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.
DECSKILL operates in 3 main areas:
* DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
* DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
* DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.
Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.
We are looking for a SERVICE DELIVERY MANAGER:
RESPONSABILIDADES:
* Supporting various clients' critical systems through your knowledge of software application support and deployment
* Own the strategic and operational delivery to the end client
* Manage the relationship with the client throughout the project duration
* Be a main point of contact for solutions and services
* Manage the application transformation and its delivery
* Identify potential issues and take action to head them off before they eventuate, whether they be technical, requirements or people based
* Collaborating with management to gather and analyze operational information.
* Tracking implementation progress and reporting to management.
* Coaching managers and supervisors to improve implementation communication and realization.
* Responsible for Dashboard production specific to the activities of the Infrastructure Deployment & Support Department (Service Now).
COMPETÊNCIAS TÉCNICAS:
* SERVICE NOW
* ITIL
* IT Risk and Cyber Security
* Be committed, demanding and pedagogue;
* Exceptional ability to solve problems and think analytically;
* Great organizational, project, and time management skills;
* Coordination and motivation skills;
IDIOMAS:
* Inglês - Avançado- (Obrigatório)
* Francês - Noções - PLUS
If you're interested in this job, please send your CV to carolina.mustra@decskill.com with reference "CM/SERVICE DELIVERY MANAGER"
Thank You!
Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being