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Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your background.
Job Title: Lead Business Analyst
The Lead Business Analyst will workshop & manage customer requirements, define functional specifications, and support build & test activities. The role involves directly configuring the CSG CPQ and Order Management system.
Responsibilities:
1. Dive deep into telecommunications markets, products, sales, delivery, and operations.
2. Solve business problems considering technical, financial, and operational constraints.
3. Own business analysis initiatives, ensuring timely and quality delivery as per scope.
4. Develop end-to-end solution blueprints and configure workflows and catalogues, considering exception scenarios.
5. Contribute to improving methodologies for efficiency.
6. Manage client expectations through workshops and feedback sessions.
7. Work independently and as part of a team.
8. Mentor and lead a team of solution designers.
Candidate Requirements:
1. Hands-on coding experience, including understanding of object-oriented programming and software configuration/development.
2. 5-7 years as a Business Analyst, preferably in telecom billing, product catalog, or pricing domains.
3. Strong communication skills, requirement documentation, and business process mapping expertise.
4. Experience working with vendors.
5. Experience with configuration-driven systems (e.g., Salesforce, SAP, ServiceNow, Siebel).
6. Proficiency in English in a business environment.
Our Values:
Impact: Help and empower others to achieve great results.
Integrity: Do what's right, be authentic, and treat everyone with trust and respect.
Inspiration: Think boldly, be passionate, and innovate without fear of failure.
Perks & Benefits:
* Flexible work arrangements: remote, in-office, or hybrid.
* Employee Belonging Groups.
* Comprehensive healthcare: Dental, Medical, and Vision.
* Paid time off: Vacation, Volunteer, and Holidays.
* And more!
For accommodations during the application process, contact us at +1 (402) 431-7440 or email us. We support persons with disabilities throughout hiring and testing.
About CSG:
CSG enables companies to create memorable experiences, connecting people and businesses with valued services. With over 40 years of expertise, we help leading brands solve complex challenges and adapt to the digital economy.
Our culture is built on integrity, innovation, and impact, making us a trusted and inspiring place to work. Learn more about our Inclusion & Impact initiatives.
Locations:
PT: Braga, Barcelona (Remote, In-office, Hybrid), ES: Madrid (Remote), PL: Warsaw (Remote)
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