Design Expert for Customer Communications Management
We are seeking a highly skilled Designer to join our engineering team, responsible for designing, developing and maintaining customer communication templates using various platforms.
• Design high-quality, personalised and scalable communication templates across multiple channels.
The ideal candidate will possess strong experience in Cross-Channel Communication (CCM), with excellent knowledge of data-driven communications and enterprise-grade platforms.
To succeed in this role you must be able to:
• Collaborate closely with business stakeholders to understand their requirements and translate them into robust CCM solutions.
• Implement dynamic content, business rules and data mappings to support tailored communications.
• Ensure delivery of communications through various digital channels from a single source
, including PDFs, print documents and email campaigns
• Troubleshoot issues within preproduction and production environments ensuring SLA compliance
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