Role OverviewWe are looking for an experienced ServiceNow Tech Lead to join our team and drive the technical design, development, and governance of ServiceNow solutions in enterprise environments. This role requires strong technical expertise, leadership capabilities, and the ability to ensure high-quality delivery while maintaining platform best practices.Experience Required- 4–5+ years of hands-on experience with ServiceNow in enterprise environments - Proven experience leading technical teams and ensuring development standards - Experience in complex enterprise integrations and automation processesKey Technical Skills1. Advanced Development & UI/UX- Strong expertise in JavaScript (GlideSystem, GlideRecord, GlideAggregate) - Pro-code development using Script Includes (object-oriented approach) - Advanced Service Portal development (AngularJS mandatory) - Experience with Server Scripts, HTML, CSS - Development of complex business logic using: - Business Rules - Scheduled Jobs - UI Actions - Performance optimization focus2. Integrations & Process Automation- Experience with REST and SOAP integrations - Integration architecture using IntegrationHubOAuth 2.0 - API Keys - Custom Spokes - Advanced usage of Flow DesignerError handling - Subflows - Complex logic implementation - Data transformation and migration using Transform Maps with scripting3. Governance, Administration & Security- CMDB governance (IRE rules, reconciliation, data quality) - SDLC management: - Update Sets - Application Repository - Multi-instance deployments - Advanced security implementation (Scripted ACLs) - Upgrade management: - Skipped Records analysis - Remediation planning4. Technical Leadership & Quality Assurance- Definition and enforcement of development standards and best practices - Code review and quality assurance for internal and third-party developments - L3 troubleshooting and issue resolution: - Script Debugger - SQL Logs - Transaction analysisCertifications Mandatory:- ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD)Nice to Have:- ServiceNow Certified Implementation Specialist (CIS – ITSM / ITOM)Language RequirementsMandatory:- Portuguese – C1 - English – C1Nice to Have:- Spanish – B2What We're Looking For- Strong problem-solving mindset - Ownership and accountability - Team leadership and mentoring capabilities - Ability to work in enterprise-scale environments - Focus on scalability, governance, and quality delivery