Role context:Ensure proper follow-up of production requests and service availability.Manage activities related to application support, liaising with infrastructure teams (Servers, Storage, Network, Middleware, Monitoring tools, Automation, etc.).
Collaborate closely with operational and technical teams.Main tasks:Resolving incidents;Answering user requests;Monitoring production environments;Developing a good understanding of existing applications (functional and technical);Promoting a continuous improvement mindset – automation and process optimization.Language skills:English – Good written and spoken English (candidate must be able to conduct the interview in English).
Soft skills:Strong communication skills;Ability to work in a fast-paced, global environment;Ability to efficiently manage different priorities;Interest in learning functional, technical areas, and production models;Creative and proactive mindset, capable of suggesting process improvements;Dynamic, adaptable, and resilient;Strong team player, flexible and collaborative;Prepared to understand business requirements and technical environments.Hard skills:Reporting and presentation skills;Agile framework mindset.Technical skills:Recent graduates (up to 3 years of experience);Linux/Unix – Expert;SQL – Expert;ITIL – Practice;Observability/Monitoring tools – Practice;Ansible – Practice.