Responsibilities · Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction · Coordinate with Housekeeping to track room status and guest concerns · Be the main point of contact internally to dispatch requests to all other Departments in the hotel.
· Supply guests with directions and information regarding property and local areas of interest · Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy · Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager · Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets · Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation · Speak with others using clear and professional language; answer telephones using appropriate etiquette · Develop and maintain positive working relationships with others · Comply with quality assurance expectations and standards · Stand, sit, or walk for an extended period · Perform other reasonable job duties as requested by Supervisors/Managers What are we looking for?
· Outstanding communication skills; · Speak fluent English and Portuguese; · Customer service oriented; · Preferably with previous 5-star hotel operations experience; · Multi tasking capabilities.