Company Description
Mystic Ocean is a ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.
Job Description
* To always greet and treat passengers in a friendly and professional manner.
* To assist the Guest Service Manager and Senior Receptionist with all required tasks and duties.
* To ensure that passenger complaints are always treated in the most diplomatic way.
* To follow up on previous complaints and ensure that the passenger´s problem has been solved to their satisfaction.
* To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience.
* To ensure that guest satisfaction is always as high as possible.
* To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kind of passenger requests in a professional manner.
* To assist with the organization, planning and execution of several passenger activities and events.
* To promote all revenue outlets onboard to passengers.
* To support passengers with special needs and who had an accident/ death and accompanying them to shore hospitals for support and translation.
* To ensure that work stations are cleaned according to schedule, following the detail of USPH standards.
* To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
* To perform any other duties set by Guest Service Manager and Senior Receptionist.
Qualifications
* Minimum of two (1) years' experience in a hotel on land or one (1) years' experience on board a cruise ship in similar position required.
* Must be fluent in written and spoken English as well as German.
* Any additional foreign language is a plus.
* Excellent interpersonal and public communication skills.
* Must have good administrative skills (Microsoft Office) Knowledge in MXP / POS is a plus.
* Basic accounting skills and excellent organizational skills required.