Key Responsibilities Operate and manage day‐to‐day IAM service delivery, including tickets, requests, and access reviews. Ensure timely execution of services by tracking SLAs, deadlines, and operational queues. Act as the central coordination point across IAM, IT, Security, and business teams, proactively identifying and mitigating service risks, delays, or capacity issues. Monitor service performance against SLAs/ISLAs and lead the resolution of breaches, ensuring consistent, high‐quality service delivery with proper tracking and reporting (dashboards, metrics). Enforce operational controls, audit evidence, and documentation standards, taking ownership of service execution to guarantee end‐to‐end delivery. Plan, track, and drive completion of access review campaigns, engaging stakeholders (Application Owners, managers, IT) to ensure timely closure and audit readiness. Required Experience 3+ years of experience in IAM/IT with a strong understanding of access governance and risk. Experience with IAM/PAM tools (e.g., SailPoint, Okta, CyberArk, Entra ID, AD). Familiarity with ITIL, ticketing tools (e.g., Jira), SLAs, and reporting. Hands‐on experience with provisioning, recertification, and audit controls. Key Skills & Profile Strong IAM expertise, analytical mindset, and problem‐solving skills. Excellent stakeholder management and follow‐up. Proactive, detail‐oriented, and delivery‐focused. Comfortable working in regulated environments and willing to take on challenges when needed. Clear communicator with both technical and business stakeholders. Legal Notice We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, and we are committed to providing an environment of mutual respect. #J-18808-Ljbffr