Job Description
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You will be responsible for taking orders and delivering food and beverages to our customers, providing an excellent overall guest experience. This includes welcoming and acknowledging all guests according to company standards, maintaining a direct and frequent contact with guests during their stay, demonstrating an excellent knowledge of frequent guests' preferences, and being aware of and offering the different products and services available at the hotel's restaurant.
You will also review daily specials and changes on the menu with the F&B team, handle restaurant reservations, effectively communicate with the Kitchen Staff to ensure orders are accurate and delivered promptly, carry out the setting up and cleaning of tables in the restaurant and meeting rooms as required, fulfill processes and procedures related to product set ups, quality, and service according to brand standards.
Additionally, you will deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards, identify opportunities to increase the F&B Department income by upselling, and ensure that all F&B outlets are clean, neat, and tidy and ready to accept guests.
Required Skills and Qualifications
* Previous experience developing similar functions in other hotel chains or related industries is highly valuable.
* Vocational training in hospitality/F&B is required.
* Fluency in local language and knowledge of English is highly valuable.
* Working knowledge of various computer software programs (Microsoft Office, POS, etc.) is necessary.
* Customer service focus, active listening, and effective communication skills are essential.
* Sales orientation and ability to work on your own and as part of a team are required.
Benefits
The ideal candidate will have a strong commitment to providing exceptional customer service, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.
What We're Looking For
We're looking for a highly motivated and experienced Waiter who can provide exceptional service to our guests and contribute to the success of our hotel.