Your responsibilities and impact as Pharmaceutical Customer Service Agent will be:
Answering incoming queries from customers and giving information via email and phone (B2 C)
Being sensitive, patient, and understanding with customer's needs and doubts
Ensuring a high level of customer satisfaction
Providing ad-hoc support
Being a team player and participating in the success of the team and project
Skills, qualifications and interests you need to succeed in this role:
A native level of French and at least a B1 level of English
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
What's in it for you?
Type of Contract: A fixed-term contract that is renewable every year. Working Hours: Full time, Mon-Fri, 9 AM - 6 PM
Training: Have a kick-start your career with the intensive training that the company offers to their new employees (about 2 weeks).
Salary conditions (*) 2 options: Including free accommodation (shared flat, all bills included): 1040 gross/month Without accommodation: 1240 gross/month
Compensation during training period if successful (10 days): 50% of your hourly wages (lower taxes).
Relocation Package for International Candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick-up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Extra Perks: - Private health insurance after 6 months of contract which is extra to the standard insurance
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Portuguese public holidays and 22 days of paid holidays.
Your Future Company:Located in Lisbon, you will find a company that takes care of you with career development, language skills, accommodation and social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be an added value to their international team including talents from more than 80 nationalities all over the world. Career Growth Opportunities: Various career development chances in different paths.