At DBServices, we design, develop, and support cutting-edge digital platforms that drive innovation for leading companies across ITC, Banking, Retail, Government, Healthcare, and other industries in Europe and the Americas. Our expertise empowers businesses to grow, adapt, and lead in dynamic markets. Trusted by industry leaders like Worten, Sonae, Edenred, Natixis, Farfetch, Glintt, Efacec, Segurança Social, and McDonald's, we deliver solutions that make a real impact. Join us and be part of a global team that's shaping the future of digital transformation. Tasks Coordinate agile delivery with a strong governance mindset, ensuring adherence to internal policies and industry best practices.Oversee Incident and Change Management processes in alignment with ITIL standards. Support the governance of security and compliance initiatives, promoting risk-awareness and proactive mitigation. Act as the liaison between technical teams and service management functions. Ensure the proper use and integration of tools such as Jira, Confluence, ServiceNow, and PagerDuty.Collaborate with internal and external stakeholders to manage SLAs, reporting, and audit requirements.Promote continuous improvement by analyzing metrics, identifying bottlenecks, and driving operational efficiency.Requirements 5+ years of experience in roles such as Scrum Master, Incident Manager, Change Manager, IT Governance Coordinator, or Security Operations. Solid knowledge of Agile methodologies (Scrum, Kanban) and ITIL framework. Familiarity with security standards and governance models in technology environments. Experience using Jira, Confluence, ServiceNow, PagerDuty, and similar platforms. Strong organizational, communication, and stakeholder management skills. Fluent in English and Portuguese (spoken and written). Availability to start immediately or within 15 days is a must.Must be located in Portugal for remote work eligibility.Benefits At DBSPT you will find: Collaborative Environment: We value a sense of community where ideas are shared, and achievements are celebrated as a team.Global Connection: An opportunity to interact with people from different countries and cultures, expanding your network and worldview.Physical Health Support: Through Wellhub (Gympass), we offer resources and programs focused on your physical well-being.Mental Health Care: Team Care provides initiatives and actions to support your emotional and mental balance in daily life.