Hotel Operations Lead
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* Oversee day-to-day hotel operations and ensure alignment with company standards and guest expectations.
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* Lead a team of senior leaders to execute the hotel strategy and deliver exceptional guest experiences.
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* Coordinate ship itineraries, maintenance periods, and embarkation/disembarkation processes in partnership with technical, medical, and shore excursion departments.
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* Monitor and analyze Key Performance Indicators (KPIs), guest feedback, and revenue performance to identify trends and implement proactive improvements.
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* Champion guest-centric programs and act as Chair of the onboard CRUISE Steering Committee, ensuring engagement at all levels.
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* Develop talent through regular coaching, performance reviews, and succession planning for a diverse, multicultural team.
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* Maintain strong financial oversight of all revenue outlets and hotel expenditures, ensuring budgetary targets are met.
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* Promote interdepartmental collaboration, uphold health and safety standards (including HACCP), and ensure all services exceed compliance and public health requirements.
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