Overview
German-Speaking Customer Experience Associate | Remote
Job Openings German-Speaking Customer Experience Associate | Remote
German-Speaking Customer Service | Remote in Portugal
Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We're hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.
This is a remote position, but applicants must reside in Portugal or ready to relocate.Candidates outside this area will not be considered. Please note that relocation packages are not provided.
Role: Customer Service Agent (German-speaking)
Location: Remote in Portugal
Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
Handle sales inquiries with confidence and professionalism
Guide clients through available packages, promotions, and upgrades
Resolve queries and ensure customer satisfaction throughout the booking process
Upsell services when appropriate to enhance the overall customer experience
Maintain accurate records of customer interactions and transactions
Responsibilities
- Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
- Handle sales inquiries with confidence and professionalism
- Guide clients through available packages, promotions, and upgrades
- Resolve queries and ensure customer satisfaction throughout the booking process
- Upsell services when appropriate to enhance the overall customer experience
- Maintain accurate records of customer interactions and transactions
Required Profile
- Fluent in German (C1+) and proficient in English (B2+)
- Experience in a customer-focused environment
- Excellent communication and persuasion skills
- Ability to work independently
- Opportunity to work from the comfort of your home (regional restrictions apply)
- Join a vibrant, international team in the travel and tourism industry
- Career development and growth in a well-established global client environment
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