We are a global technology leader that powers the brands of the future. Our team helps well-known businesses improve their operations with innovative solutions, in over 70 countries.
Job Overview
* You will be the primary point of contact for our Italian-speaking customers, handling inquiries and issues via phone, email, chat, and social media channels.
* You will provide exceptional support to our merchants, addressing all questions and concerns related to our product and service.
* You will work on streamlining processes to enhance customer satisfaction and happiness.
Key Qualifications
* Fluent verbal and written Italian (C1).
* Advanced English language skills (B2).
* Strong communication and interpersonal skills.
* High level of empathy and customer orientation.
* Prior experience in customer support is essential.
* Familiarity with omnichannel support and ability to manage multiple tools.
* Problem-solving mindset and ability to resolve complex issues.
* Organizational skills and ability to remain calm under pressure.
* Proficient in using digital devices.
What We Offer
* Full-time employment with indefinite contracts.
* Competitive salary and performance-based bonus.
* Welcome Bonus.
* Bring-a-friend referral opportunities.
* Ongoing training and development programs.
* Career advancement opportunities.