Mercier Consultancy is looking for a dedicated German Speaking Customer Service Agent to join our Financial Services team in Lisbon. In this dynamic role, you will provide exceptional support to our German-speaking clients, assisting them with inquiries related to our financial products and services. You will play a crucial role in ensuring a high level of customer satisfaction through effective communication and problem-solving skills. If you have a passion for finance and are eager to deliver top-notch customer service, we invite you to apply
Responsibilities
- Respond to customer inquiries in German regarding financial services via phone, email, and chat.
- Provide clear, accurate, and relevant information on financial products, services, and account management.
- Assist clients with account-related issues, transaction inquiries, and service complaints.
- Maintain thorough documentation of customer interactions to ensure follow-through and service continuity.
- Collaborate with the financial services team to improve service delivery and customer experience.
- Stay updated on financial regulations and service offerings to provide informed support.
- Collect customer feedback to identify areas for improvement and implement solutions.
Requirements
- Fluency in German and English, both spoken and written.
- Previous experience in customer service, particularly in the financial services sector, is preferred.
- Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
- Ability to effectively handle complex inquiries and resolve issues in a timely manner.
- Familiarity with customer service technology and financial applications is a plus.
- Interest in financial products and the ability to explain them clearly to clients.
- Willingness to work in a dynamic team environment while also being self-motivated and capable of working independently.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...