If you are a proactive communicator with a passion for financial technology and a desire to live the Mediterranean lifestyle, this is your opportunity to join a global leader in the FinTech sector. We are seeking Norwegian-Speaking Customer Success Advisors to support a pioneer in mobile point-of-sale (mPOS) solutions.
This brand empowers millions of small business owners—from independent artisans to boutique retailers—to accept payments and scale their operations. In this role, you will act as a strategic partner to Norwegian merchants, ensuring their business continuity and success in an increasingly digital economy.
Job Overview
As a Customer Success Advisor, you are the face of a world-renowned FinTech project. You will provide high-tier consultancy and technical support to the Norwegian market, ensuring that every merchant receives a seamless and professional service experience.
Work Model: This role offers the flexibility of Full Remote work from anywhere within Portugal, or an on-site experience at our state-of-the-art hub in Lisbon.
Key Responsibilities
Technical Consultancy & Troubleshooting
Provide expert guidance on the installation, configuration, and maintenance of card readers and mobile payment applications.
Diagnose and resolve software-related issues to minimize downtime for business owners.
Account Management & Security
Manage complex inquiries regarding billing, transaction settlements, and account security protocols.
Conduct identity verifications and ensure all interactions comply with financial regulatory standards.
Strategic Communication
Deliver empathetic and professional support via phone, email, and live chat in Norwegian.
Translate complex technical processes into clear, actionable advice for non-technical users.
Proactive Problem Solving
Identify recurring trends and root causes of merchant friction, providing proactive solutions to enhance the user experience.
Collaborate with internal specialists to escalate high-level technical bugs or financial discrepancies.
Requirements
Language Proficiency
Norwegian: Native or near-native fluency (C1/C2 level) for professional market support.
English: Strong working proficiency (B2 level) for training, documentation, and internal communication.
Professional Attributes
Customer-Centric Mindset: A natural ability to build rapport and remain composed in high-pressure situations.
Tech-Savvy: High comfort level with iOS/Android ecosystems, mobile applications, and digital CRM tools.
Reliability: Disciplined self-management, particularly essential for those opting for the remote work model.
Education/Experience: While prior experience in FinTech or Customer Success is a plus, we provide a fully paid, world-class training program to ensure your success.
Work Schedule
To provide consistent support to our merchants, we operate on a rotating shift basis:
Weekly Commitment: 40 hours per week (5 days a week, 8 hours per day).
Operational Window: Monday – Friday (08:*******:00) and Saturday – Sunday (09:*******:00).
Compensation & Relocation Support
We offer two distinct packages tailored to your current location and needs:
Option 1: Standard Package (Local or Remote)
Annual Gross Salary: Approximately €19,******.
Monthly Gross: €1,****** (paid 12 months per year).
Option 2: Relocation Package (Lisbon-Based)
Designed for candidates moving to Lisbon from abroad.
Monthly Gross: €1,****** (paid 12 months per year).
Provided Housing: A private room in a shared company apartment with all utilities (water, electricity, internet) included.
Flight Reimbursement: Full coverage of your initial flight to Portugal.
Why Join Our Team?
Remote Flexibility: Work from the comfort of your home anywhere in Portugal or enjoy our modern office facilities in Lisbon.
Career Pathing: We prioritize internal mobility; the majority of our leadership and specialized technical teams began their journey in this advisor role.
Administrative Concierge: We provide full support with Portuguese bureaucracy, including NIF (Tax Number), Social Security, and health system registration.
International Environment: Join a multicultural community of "game-changers" representing over 80 nationalities.
Lifestyle: Benefit from Portugal's 300 days of sunshine, low cost of living, and vibrant culture.