Come and work with us.
Do you want to work with one of the world's leading airlines?
Are you German native or fluent with strong Portuguese communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you
Your future project: join our German + Portuguese Customer Support team
Our client is an International flying company where flying means a true pleasure.
As a customer service specialist in this project, your daily responsibilities will include:
1. Provide assistance to an international flying company that supports airlines all over the world
2. Being part of a team specialized in offering support through written and phone communication
3. Adapt easily to different scenarios and constant updates like aviation demands nowadays
4. Meet and exceed our service quality goals, compliance regulations and productivity targets
5. Create amazing experience that people value and we are proud of
6. Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
7. Native or proficient level of German (C2)
8. Advanced level of Portuguese (at least C1) both verbal and written
9. Ability to adapt to a challenging software system.
10. Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
11. Analytical and problem solving skills with strong attention to detail
12. Desire to learn and advance, be a curious investigator and problem solver
13. Must hold EU citizenship or valid work permit for Portugal
14. Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Benefits.
15. Relocation package
16. Competitive wages
17. Paid professional training
18. Employee discounts
19. Private healthcare & dental insurance (after six months of employment)
20. Growth opportunities through various development programs
21. Fun and engaging company-wide initiatives, including our EverBetter wellness program
22. Job stability
23. Life-long skills and experience
24. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.