Key Responsibilities
1. Strategic HR Leadership
* Lead the HR strategy across multiple hotel properties ensuring alignment with Wyndham's global HR framework and TLG Global's organizational goals.
* Act as the key liaison between hotel HR teams, Wyndham regional HR, and TLG Global management.
* Support leadership in manpower planning, workforce optimization, and succession planning across the cluster.
2. Recruitment & Onboarding
* Oversee recruitment and selection for all hotel positions ensuring brand-standard hiring practices.
* Develop and maintain talent pipelines for key operational and managerial roles.
* Standardize onboarding programs to ensure consistent employee experience across all properties.
3. Employee Relations & Engagement
* Drive a culture of engagement, inclusion, and performance excellence.
* Handle employee grievances, disciplinary actions, and workplace investigations in accordance with local labor laws and brand policies.
* Conduct regular engagement surveys and develop action plans to enhance employee satisfaction.
4. Learning & Development
* Partner with Wyndham's Learning & Development team to implement brand training programs.
* Identify local training needs and implement customized development plans for staff and leadership.
* Support career growth, performance management, and leadership development initiatives.
5. Compliance & Policy Management
* Ensure compliance with labor laws, health & safety regulations, and Wyndham brand HR standards.
* Maintain accurate HR documentation, audits, and statutory records across properties.
* Coordinate HR audits and ensure timely reporting to Wyndham and TLG Global HQ.
6. Compensation & Benefits
* Oversee payroll coordination and benefits administration for all cluster properties.
* Benchmark compensation structures to remain competitive within the hospitality market.
* Implement performance-based reward systems aligned with corporate KPIs.
7. HR Reporting & Analytics
* Provide regular HR metrics and dashboards (attrition, headcount, training hours, etc.) to both Wyndham and TLG Global.
* Use HR analytics to drive workforce decisions and optimize manpower costs.
Requirements
Required Skills & Competencies
* Strong leadership and people management skills.
* Excellent understanding of hospitality HR operations, preferably in international hotel chains.
* Deep knowledge of labor laws, HR compliance, and policy implementation.
* Proven experience managing multi-property or cluster-level HR operations.
* Strong interpersonal and communication skills to liaise effectively with internal and external stakeholders.
* Strategic thinking, analytical mindset, and problem-solving abilities.
* Proficiency in HR software systems (e.g., Oracle HCM, SAP SuccessFactors, or equivalent).
* Cultural sensitivity and ability to work in diverse, multi-location environments.
Education & Experience
* Education: Master's / Bachelor's degree in Human Resources, Business Administration, or Hospitality Management.
* Experience: Minimum 10 years of HR experience in the hospitality industry, with at least 3–5 years in a cluster or multi-property HR leadership role.
* Preferred Background: Experience with Wyndham Hotels & Resorts or other international hotel chains (Marriott, Hilton, Accor, IHG, etc.) will be an advantage.
* Languages: English fluency required; additional regional language(s) preferred.
Benefits
Compensation & Benefits
* Competitive salary package commensurate with experience.
* Performance-based incentives.
* Travel and accommodation benefits within cluster properties.