Customer Support Agent Role
This is a customer-facing position, requiring a professional to provide support services to French-speaking customers. The ideal candidate will possess strong communication skills and be able to handle customer inquiries with professionalism and empathy.
The successful candidate will have the ability to assist with product usage, troubleshooting, and connectivity to digital applications. Additionally, they will need to guide users on best practices to ensure effective product use.
Key responsibilities include:
* Providing phone, email, and chat support to customers
* Assisting with product usage and troubleshooting
* Handling customer inquiries with professionalism and empathy
* Guiding users on best practices for effective product use
* Escalating unresolved issues to the appropriate support teams
* Collaborating with internal teams to improve customer experience
* Maintaining customer records and satisfaction follow-ups
* Managing complaints and returns according to company policies
The ideal candidate will possess the following skills and qualifications:
* Fluent French language skills (spoken and written)
* English proficiency at a B2 level or above
* Ability to handle sensitive or urgent situations calmly and effectively
* Comfortable working with CRM systems and digital tools
* A customer-first approach, with strong problem-solving skills
* Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
* Strong interpersonal skills, with a friendly and solution-oriented attitude
We offer a competitive compensation package that includes benefits such as health insurance, retirement planning, and paid time off. Additionally, we provide ongoing training and development opportunities to help our employees grow in their careers.