Responsibilities
1. Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
2. Windows Client Administration.
3. Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
4. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
5. Identify, log and resolve technical problems with software applications or network systems.
6. Identify potential changes and system improvements to present to technical teams for consideration and implementation.
7. Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
8. Where required, administer, and resolve issues with associated end-user workstation network software products.
9. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
10. Basic experience in supporting networks devices and servers in business environment.
11. Ensure that work is carried out within agreed service levels.
12. Explain and document technical issues in a clear way to technical teams, business stakeholders.
13. Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
14. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
15. Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
16. If necessary, liaise with third-party support and PC equipment vendors.
17. Perform related duties consistent with the scope and intent of the position.
18. Hands on Experience End to End Desktop/Laptop life cycle management.
19. Experience and desire to work in a Global delivery environment.
20. Communication and Analytical skills
21. Provide technical support to clients on-site, resolving hardware, software, and network issues.
22. Install, configure, and maintain computer systems and related equipment.
23. Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
24. Train and educate clients on how to use new technologies and software.
25. Document technical issues and solutions for future reference.
26. Maintain a positive and professional attitude while interacting with clients.
27. Stay up to date with the latest technology trends and advancements.
Qualifications
28. Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
29. Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
30. Strong understanding of computer hardware, software, and networking concepts.
31. Excellent communication and interpersonal skills to build rapport with clients.
32. Ability to work independently and solve problems effectively.
33. Excellent time management and organizational skills.
34. Valid driver's license and willingness to travel to client sites (preferred).
35. Experience with specific industry-related technologies.
36. Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
37. Bilingual or multilingual skills (country specific local language skills-preferred).
Technical Experience:
The Tech-bar/OSS support member should have strong technical knowledge and hands–on experience on below technologies:
38. Microsoft Client OS (Win 10, 11)
39. Active Directory & it's services, DHCP, DNS
40. Print and File share services
41. Hardware Break-fix
42. Patch Management