Job Overview
Our organization is seeking a highly skilled and dedicated Guest Service Coordinator to join our team.
As a key member of our staff, you will be responsible for providing exceptional guest service experiences that exceed expectations. You will be the primary point of contact for guests, ensuring their needs are met and exceeded throughout their stay.
Key Responsibilities:
* Provide warm and welcoming service to all guests upon arrival and throughout their stay;
* Monitor daily bookings and ensure assigned rooms are prepared prior to check-in;
* Coordinate luggage collection and storage;
* Oversee check-in and check-out procedures, including reservations and financial transactions;
* Promptly address guests' requests, preferences, and needs – anticipating and ensuring guests' satisfaction while personalizing their experience and making it memorable;
* Actively listen to and help resolve complaints, while ensuring guests' satisfaction;
* Ensure special guests receive personalized services;
* Inform clients of hotel services, including breakfast and dining options;
* Promote all hotel amenities, conveniences, and programs offered;
* Appraise team performance and produce regular reports;
* Examine daily duties, assign tasks, and check on progress;
* Analyze customer feedback from Guest Satisfaction Survey, online reviews (Trip Advisor, Booking.Com, etc) and suggest ways to improve ratings;
* Recommend local tourist spots, including places to dine, shop, and sight-seeing;
* Establish friendly relationships with regular hotel clients, also residence owners;
Requirements
To be successful in this role, you will need:
* Experience with Opera PMS and other Marriott supported platforms is a plus;
* Proficiency in English; Portuguese or any other language is a plus;
* Customer service drive with outstanding communication and active listening skills;
* Excellent problem-solving and multitasking skills;
* Leadership skills along with the ability to motivate a team into high performance;
* Ability to work flexible hours;
* Strong sense of responsibility and a professional presentation.
Benefits
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
Other Opportunities
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.