Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Position: Customer Service Advisor
Location: remote, Portugal
Work model: On-site
Employment type: permanent contract
DUTIES AND RESPONSIBILITIES:
Customer support to French-speaking customers by phone, email, chat and social media channels
Support our merchants for all questions and inquiries about our product and service
Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
Closely work with other departments together, for example Sales and Marketing
REQUIREMENTS:
* Native/fluent in French both verbal and written (C2 level). Fluent in English (minimum B2 level)
* Ability to listen actively, identify, apply, and explain your product and/or service expertise with clarity, and solve issues in the first contact with customers
* Ability to take stressful situations well
* Previous Contact Centre or Customer Service experience (preferable)
* Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
* Good and customer-friendly service is the highest priority for you
* Curious and persistent in solving issues
* Organized and can keep a cool head even in stressful situations
OFFER:
* Working hours: Monday to Friday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
* Workload: 40h/week (full time)
* A dynamic and creative team with a positive and friendly atmosphere
* Food vouchers
* Guidance and tools to reach your full potential
Training Conditions Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00