Job Title: User Researcher
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About the Opportunity:
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We are creating a pool of User Researchers for a new contract to support the design, development, implementation, monitoring and evaluation of structural reforms in EU Member States. Experts in this pool will be contacted for specific assignments as they arise.
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Key Responsibilities:
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* Design and conduct surveys to collect user feedback on existing public services.
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* Analyse feedback and behavioural data to inform user journey mapping and redesign.
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* Support usability testing and inclusive design practices across pilot services.
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Qualifications:
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* At least 5 years of experience in UX research or service design, preferably in government services.
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* Experience conducting qualitative and quantitative user research.
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* Familiarity with WCAG, digital accessibility, and public participation methods.
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* Ability to synthesise findings into actionable policy and service design recommendations.
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Benefits:
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Experts in this pool will have the opportunity to work on a variety of projects and collaborate with other experts in the field. We offer competitive remuneration and a dynamic working environment.
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Others:
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Referrals increase your chances of interviewing at our organization by 2x.
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