Our client who is a smart home technology company based in the Algarve are currently seeking an experienced general manager to join their team on a full time, permanent basis in Ferreiras.
Position overview –
The General Manager will lead the overall operations, people, and performance of the company. This role is responsible for driving strategic growth, market expansion, brand execution, team development, and operational excellence. The General Manager will also directly contribute to achieving the company’s ambitious goals in revenue, innovation, and market leadership.
Key Responsibilities –
1. Strategic Market Expansion & Business Growth
* Lead and execute strategies to expand business presence into new local and international markets.
* Identify and cultivate high-value strategic relationships to increase brand reach and new business opportunities.
* Support the development of market-entry plans, product/service launches, and localization strategies in alignment with company goals.
2. Brand Execution & Delivery
* Ensure consistent brand representation across all departments and customer touchpoints.
* Translate company values and vision into daily operations, customer experience, and internal culture.
* Implement and maintain robust risk management systems to reduce operational and financial risks by 30%.
* Ensure compliance with ethical business practices, legal standards, and internal governance policies.
4. Human Resources & Team Development
* Hiring Strategy: Lead talent acquisition efforts to attract and retain top-tier talent.
Target: reduce turnover by 10% and fill open positions within 20 days on average.
* Employee Onboarding: Personally onboard new employees by introducing them to company values, policies, and cultural standards before delegating further training to Operations Admin, Technical Manager, or Team Leaders.
* Training & Development: Oversee employee training programs to ensure 100% completion of required training annually (e.g., Data Protection, Customer Care, Company Values).
* Performance Management: Develop and implement a performance management system. Conduct annual staff reviews and ensure that 95% of employees meet or exceed performance targets.
5. Team Leadership, Communication & Problem Solving
* Foster a collaborative and high-performance culture across all departments.
* Conduct regular check-ins with admin, operations, sales, and technical teams to maintain alignment and morale.
* Act as a point of escalation for complex issues. Lead cross-departmental problem-solving efforts to address and resolve job-related concerns promptly.
Strategic Contribution to Company Goals
Strategic Leadership & Vision
* Spearhead the execution of the business 5-year strategic plan to achieve 20% annual revenue growth and a 15% market share increase.
* Champion innovation across all departments, contributing to the successful launch of at least 3 new products/services annually.
* Strengthen corporate governance frameworks, ensuring compliance, transparency, and risk control.
Market Expansion & Diversification
* Oversee expansion into at least one new international market per year.
* Formulate and nurture at least 5 new strategic alliances annually to enhance service delivery and expand market presence.
* Collaborate with department heads on financial strategies, ensuring 20% profitability growth through diversified revenue streams and controlled expenditures.
* Enforce strict budget compliance and approve high-level financial decisions.
Leadership, Culture & Talent
* Promote a company culture focused on excellence, innovation, and integrity.
* Drive leadership development and succession planning to ensure every management role has a potential successor in place.
* Maintain employee satisfaction at 95% or higher through structured development and recognition systems.
Stakeholder Engagement & CSR
* Maintain transparent communication with internal and external stakeholders to foster trust and engagement.
* Drive Corporate Social Responsibility (CSR) efforts to positively impact the local community and environment, aligned with business values.
Languages:Candidates must speak fluent English and Portuguese.
Licences and Qualifications
Qualifications and Skills
* Proven track record in senior leadership, preferably in operations, technology, or customer-focused industries.
* Exceptional strategic planning, communication, and leadership skills.
* Strong understanding of financial oversight, HR practices, and corporate governance.
* Ability to lead cross-functional teams and drive measurable results in fast-paced environment.
* Candidates must speak fluent English and Portuguese.
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