EXTRA PROJECT BONUS – total of €2000 gross (€500 gross paid out after the 4th, 7th, 10th and 13th contract month)
PT: Serviço de Apoio ao Cliente da Companhia Aérea Italiana / Escritório em Lisboa
IT: Assistenza clienti compagnie aeree italiane / Ufficio a Lisbona
Fluency in Italian is a must have with this position
Ort: Lissabon-Oriente
* Possible start: 25.09
* Great opportunity to work from Monday – Friday 8:00-17:00 h -40h/week)
* We provide training at the beggining of work, you don't need to have a previous experience
* Back office job position – you will deal directly with the Airline's legal department
* Recruitment process 100% online
Company: Our client is one of the most popular airlines with a network of many connections across Europe. As an interest in the services is growing very rapidly, we are looking for reinforcements in the form of Italian-speaking back office employees for our team in Lisbon/Portugal.
We are looking for you
As a Customer Support you will:
* Handling cases in collaboration with lawyers, legal officers, and National Enforcement Bodies (NEB).
* Supporting the NEB in verifying whether transport operators comply with passenger rights under the regulations.
* Managing complaints from passengers who believe their rights have been violated and resolving these cases with the relevant authorities in the country where the incident occurred.
* Mediating and resolving disputes with agencies to avoid legal proceedings whenever possible.
Competitive salary and remuneration system (incl. meal allowance):
* 1000€ gross x 14 months (it's 1066€ gross x 12 months)
* 10€ gross– fixed monthly project bonus
* up to 175€ gross – performance bonus,
* 20 €/month – Transport allowance
* €7.23 NET/day meal voucher
* plus EXTRA PROJECT BONUS – total of €2000 gross (€500 gross paid out after the 4th, 7th, 10th and 13th contract month)
What we offer:
* Possible Start: 25.09
* Private life friendly work schedule: Monday – Friday 08:00- 17:00 (40h per week, 5days per week)
* Full time, fixed term 6-months employment contract with prolongation possibility (according to the Portuguese law)
* Training is provided at the beginning of the work
* We offer office based work system in our modern location in Lisbon – Oriente
* A Bring a Friend Program with attractive incentives
* Health Insurance from day 1
* Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
* Complete online hiring process regulated
What do we expect:
* Your speak Italian C2- native
* Your English is communicative (min. B2)
* You live anywhere in Lisbon or you are ready to relocate there
* Ability to communicate clearly and effectively
* You are looking for adventure in fast growing, international company
* We do NOT require previous experience, we will teach you everything
Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
AssistenzaClienti #CompagnieAeree #ApoioAoCliente #CompanhiasAereas #EmpregoLisboa #LavoroALisbona #JobInLisbon #Italiano #ParlantiItaliano #ItalianSpeaking #CustomerSupportLisboa #BackOfficeLisbon #Reclami #DireitosPassageiros #FullTimePortugal #TempoIntegral #ContratoEmPortugal #SegurosPortugal #Viagens #Bagagem #Voo #Indemnizacoes #SeguroViagem #TrabalhoEmLisboa #OportunidadeEmLisboa #Contratação #AgoraContratamos #TrabalhoComItaliano #FalantesItaliano #SuporteAoCliente #AtendimentoAoCliente #SetorAereo #Aeroporto #LinhasAereas #Aviação #TrabalhoEmPortugal #CarreiraEmPortugal #italianlisbon
Job Type: Full-time
Pay: From 1,200.00€ per month
Application Question(s):
* Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
* Your current location:
* Are you ready to work in our office in Lisbon-Oriente?
* Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
* Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:
* This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
* Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
* Is French your first language?
* Do you speak English at working proficiency level - min B2?
* When is the closest possible date to start for you?
Language:
* French (C2-native) (Required)
* English (min. B2) (Required)