Key Quality Role Overview
This is a critical role that requires the ability to resolve customer complaints efficiently, ensuring timely and effective resolution. The quality engineer will be the primary point of contact for customers, requiring strong communication and problem-solving skills.
Responsibilities:
Responsible for managing quality alerts and severe cases derived from customer complaints and containment.
- Perform risk analysis on demand with MQE and MQS teams if required.
- Conduct reverse audits VDA 6.3 & VDA 6.5 audits, quality focus checks, and LPA.
- Support customer audits on demand by /M)QE supervisor.
The ideal candidate must have excellent analytical and problem-solving skills, as well as the ability to communicate effectively with customers and internal stakeholders.
Benefits include:
- Competitive salary package
- Performance-based bonus plans
- Health and wellness incentives
- Employee stock purchase program
- Community outreach programs/charity events
- Employee resource group
Competencies valued are Integrity Accountability Inclusion Innovation Teamwork.