Technical Customer Service Representative – French Speaking Location:Fully Remote from Portugal Office Presence:Porto office visitonce every 3 months Schedule:Monday to Friday Start Date:FlexibleAbout the Role Are you aFrench-speaking professional with technical curiosity and basic SQL knowledge ? Join a global, people-first organization where you'll providetechnical customer supportfor a well-known international brand — all while working fully remotely from Portugal.In this role, you'll go beyond standard customer service by handling technical inquiries, analyzing data, and supporting customers with precision and confidence.What You'll DoSupportFrench-speaking customersvia phone, email, and chatHandletechnical and data-related inquiries, including basic SQL checksInvestigate issues, provide clear explanations, and ensure fast resolutionCollaborate with technical and internal teams to improve service qualityDocument cases accurately and meet quality & performance KPIsWhat We're Looking ForFrench:Fluent / Native (C1–C2)English:B1–B2 levelBasic SQL knowledge(queries, data checks, troubleshooting mindset)Strong problem-solving skills and attention to detailComfortable working remotely with digital toolsPrevious experience in customer service or technical support is a plus, but not mandatoryIf you are fluent in French and have basic SQL knowledge, apply now and take the next step in your career!Whats in It for YouCompetitive salary packagealigned with the marketPrivate health insuranceMeal allowanceFully remote role from Portugal(only 1 office visit in Porto every 3 months)Paid training & structured onboardingCareer growth opportunities within an international environmentSupportive, inclusive, and collaborative remote culture#J-18808-Ljbffr