We are seeking an experienced professional to provide technical support to users of various applications, ensuring a stable production environment.
Key Responsibilities:
* Classify and prioritize incidents and requests.
* Manage incident resolution within the team and with technical teams.
* Monitor the incident life cycle until service is restored.
* Prepare reports: morning report, incidents, major events.
* Assist with establishing operating procedures and updating knowledge base.
Skill Requirements:
* SQL experience.
* Windows expertise.
* Dynatrace, Control M, Cloud (DMZR), Ansible, and Jenkins proficiency.
* Fluency in English.
Benefits:
* Ongoing training and development opportunities.
* A dynamic work environment.