About The Role
We are seeking a Danish-speaking Customer Support Representative to join our international service team in Porto. In this role, you will assist customers by answering inquiries, solving problems, and providing a high-quality support experience.
This is an excellent opportunity to build your career in a multicultural and supportive environment with a global company.
Key Responsibilities
Provide customer support in Danish via phone, email, and chat
Identify customer needs and offer accurate solutions
Guide users through troubleshooting steps or product features
Maintain records and follow internal procedures
Collaborate with cross-functional teams when needed
Ensure a positive service experience and client satisfaction
Requirements
Native or fluent Danish (C1+) — mandatory
Good level of English for internal communication
Strong communication and problem-solving skills
Customer-oriented mindset and positive attitude
Ability to work on-site in Porto
Previous customer support experience is a plus, but not required
Accepted Legal Status for On-Site Work in Portugal
Candidates must hold one of the following:
EU ID
Residence Card
Manifestação de Interesse (in process)
Valid Visa (under consultation/evaluation)
What We Offer
Competitive salary package
Paid training and continuous development
International work environment
Career growth opportunities
Supportive and friendly team culture
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