A leading call management company is seeking a Real Time Analyst to handle resource management and ensure optimal agent staffing.
Responsibilities include monitoring and adjusting intraday forecasts, managing staffing levels based on call volume, and facilitating business meetings.
Candidates must have strong skills in Excel, fluent English, and intermediate Portuguese.
This role is based 100% on-site in Porto and offers competitive wages along with several benefits, including healthcare, training, and growth opportunities.
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