We are looking for a talented and accomplishedGerman Team Managerto be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. As aTeam Managerin this project, your daily responsibilities will include: Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc) Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project Work as a team, actively collaborating in the development of the advisors' activities Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall Undertake formal monthly/quarterly performance reviews Provide clear direction and guidance to ensure consistent achievement of key performance metrics Accurate and timely communication of any client issues to Operations Manager Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities To succeed in the role, you will need to have: Native or proficient level ofGerman(mandatory) Proficient level ofEnglish(C1 and above) A proficient second language will be a plus Minimum of 6 months of call center experience preferably as Team Manager or product specialist Evidence of effective interpersonal, coaching, and leadership skills Excellent telephone, keyboard, verbal and written communication skills Good numeric and verbal reasoning skills Effective time management Ability to organize and prioritize, set priorities and multi-task Availability to work 100% on-site Porto - mandatory Knowledge/abilities People-oriented Sales skills An element of gravitas Experience with policy work Early adopter of technology Dependable, reliable, and able to perform duties with minimum supervision Ability to interact positively with staff at all levels Education and experience Bachelor's degree or directly related work experience Previous relevant experience as Team Manager Competitive wages Paid professional training Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Go further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today ! Watch this video to get a sneak peak of the job in action #J-18808-Ljbffr