About the job Hebrew Customer Support in PortugalGrow Your Career in Customer Support Excellence!Are you passionate about helping others and creating outstanding customer experiences? We're looking for a dedicated and service-orientedCustomer Support Specialistto join our energetic team. If you thrive in a fast-paced environment and enjoy solving problems with empathy and clarity, this role could be the perfect fit for you.Role Overview:As aCustomer Support Specialist, you'll be the primary point of contact for users, assisting them across a variety of channels, including email, chat, and social platforms. Whether resolving account issues, addressing billing questions, or offering technical support, your goal will be to ensure a smooth, high-quality user experience.Key Responsibilities:Provide friendly and effective support through multiple communication channelsAssist with account setup, password recovery, billing inquiries, and identity verificationTroubleshoot technical issues with attention to detail and clear communicationDeliver a consistent, compassionate experience to all usersMaintain accurate case records while following internal proceduresWork collaboratively with internal teams to improve support processesOffer feedback and ideas to enhance customer experience and service deliveryRequirements:Fluent in Hebrew (C2 level)EU Citizenship or Portuguese Residency Card0-1 year of experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and growWhy Join Us:Competitive Salary:We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributionsMeal Allowance : Enjoy a meal allowance to keep you energized during working hoursHealth and Life Insurance : Benefit from comprehensive coverage to support your well-being.Remote Work:Enjoy the flexibility of working from homeRelocation Package : Receive support if relocating to ensure a smooth transitionReady to take on this exciting opportunity? Apply today, and let's connect!