Grow Your Career In Customer Experience — LisbonRole Overview As an Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your work will help ensure a seamless and enjoyable shopping experience while upholding high customer service standards.Key ResponsibilitiesCustomer Support: Assist customers via phone, chat, or email with questions about orders, products, payments, shipping, and returns.Order Guidance: Help customers navigate the purchasing process, including placing orders, tracking deliveries, and providing post‐purchase support.Issue Resolution: Address customer concerns efficiently while maintaining a positive and professional approach.Product Advice: Provide clear and accurate information on product features, availability, and promotions.Case Management: Escalate complex issues when necessary and ensure proper follow‐up until resolution.Customer Experience: Deliver friendly, empathetic service that builds trust and encourages customer loyalty.Process Adherence: Follow company policies and service standards to ensure consistent, high‐quality support.QualificationsLanguage Skills: Proficiency in Polish (C1/C2) and English (B2).Experience: 0–1 year of experience in content moderation or a related analytical role.Skills: Strong communication, analytical mindset, and client‐support ability.Eligibility: EU citizenship or valid Portuguese residency.Why Join Us?Performance Bonuses: Your results matter — and they're rewarded.Transportation Allowance: We support your daily commute so getting to work is easier.Meal Allowance: Daily meal support to keep you energized.Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity.Onsite in Lisbon: Work in one of Europe's most vibrant capitals, in a collaborative environment where you can grow your skills fast.If you're looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.#J-18808-Ljbffr