Job Description
Konecta is a multinational company specialised in Business Process Outsourcing (BPO), focused on quality, operational excellence and innovation, with a strong commitment to people and society.
We are looking for a Trainer to join a unique project in Lisbon. This professional will be responsible for delivering both initial and continuous training programmes, working in close collaboration with the project's Team Leader.
If you are passionate about training, talent development and seeing people grow and succeed, this opportunity is for you
Responsibilities
Plan, prepare and deliver initial and ongoing training sessions for contact center teams (onboarding, refresher training and upskilling)
Ensure proper knowledge transfer of operational processes, procedures, tools and project guidelines
Design, adapt and update training materials (presentations, manuals, scripts and practical exercises) in line with BPO standards
Assess participant performance during training and ensure readiness for production
Provide structured and continuous feedback, identify skill gaps and propose improvement plans
Work closely with Team Leaders, Quality and Operations to align training with operational targets (KPIs, SLA, CSAT, productivity)
Support the implementation of new processes, tools or campaigns, ensuring effective knowledge transfer
Monitor agent performance post training, contributing to reduced operational errors and improved service quality
Ensure compliance with internal procedures, company policies and client requirements
Required Profile
Previous experience in training or learning and development is an advantage
Excellent communication and organisational skills
Strong team spirit and results oriented mindset
Ability to engage and motivate different audiences
Fluency in English is required
Fluency in an additional language such as Spanish, French or Portuguese is a plus
What We Offer
Integration into a solid and stable project
Continuous training and real opportunities for professional growth
Competitive salary + ️ meal allowance + ️ additional benefits
Join a team where your impact truly matters and where people development is taken seriously.