We are looking for Beauty Advisors to join our team in Porto! For an important partner in the cosmetics industry, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.
What you'll do
* Manage customer requests relating to Information and Complaints;
* Create opportunities to impress and engage with customers;
* Maintain different channels active (live chat, phone, email, webforms, Social 1:1);
* Provide excellent solutions and service;
* Provide product and beauty advice in a professional, precise and timely manner.
What you'll need
* Native level of written and verbal communication skills in German;
* Good knowledge of English (B2 level) is required;
* Customer orientation, problem-solving skills, and teamwork;
* Availability to work on shifts;
* Previous experience in Customer Service;
* Excellent communication skills, empathy, and high focus on customer satisfaction;
* Prior knowledge in Cosmetics and Luxury sector;
* Knowledge and experience with digital and social media.
About Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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