Our client is a multinational mobility solutions company, growing in Portugal and several other countries. Currently, they are hiring a Customer Success Executive Lead to join their team.
Responsibilities:
* Establish and maintain productive, professional relationships with key personnel in assigned key accounts;
* Develop relationships with our clients to identify possible expansion and add value;
* Detect customers' needs and ensure their satisfaction by solving their problems;
* Implement the action plans per customer to optimize relationships and level of satisfaction;
* Maintain frequent contact with our departments whenever necessary to ensure our operations projects are running as agreed;
* Build monthly reports through the identification of possible routes optimization and cost-saving opportunities;
* Evaluate feasibility and launch proposals to Live Operations responsible;
* Guide, train, and motivate our customers to reach increasing levels of productivity and relationship quality.
Profile:
* Customer-oriented approach;
* Strong analytical skills;
* Strong communication and interpersonal skills;
* Ability to work accurately under pressure to meet tight deadlines;
* Ability to work in a collaborative and fast-paced environment.
Requirements:
* Business Management, Economy, Marketing degree or related field;
* More than 4 years of relevant experience;
* Experience in consulting is a plus;
* Fluent in spoken and written English and Portuguese. Spanish would be a plus.
We appreciate your application and inform you that we will only contact candidates eligible for the project.
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