Type of position:
Full-time position
Key languages:
Fluent level of German
Sector:
Telecommunication
About our Client:
Would you like to work for a multinational company?
Are you fluent in German?
We are looking for proactive and motivated people to join a company that is located in beautiful Lisbon.
It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries.
If you are looking for a new personal and professional adventure in one of the most amazing, sunny and international European cities, this opportunity may be just perfect for you
The Offer:
Conduct example assessments to check for adherence to customer criteria.
Recognize certain results and trends, implement data studies and act accordingly;
Leveraging a project-based approach to work;
Manage and analyse large amounts of data from a range of sources using business intelligence processes in order to create reports for stakeholders;
Write reportsto analyse the team's performance, output, efficacy, etc.
Communicate with management how to reduce inefficiencies;
Monitor calls, chats and emails to ensure quality and consistency of the processes;
Work with thetraining team to monitor the compliance according to company's policies.
Make the suggested modifications.
Requirements:
Fluent German and excellent communication skills in English;
Experience inquality or a call centre environment (would be a plus);
Proficiency in verbal and written communication;
Skills in google tools: Docs, Slides, Spreatsheets, etc.
Benefits:
Salary package with performance bonuses;
Relocation package;
Meal allowance;
Languagebonus;
Initial training and continuous training- and growth opportunities;
Great office space in a good location.
The Process:
Submit your application and don ´'t forget to send an updated CV;
Get a call byour Recruitment Specialist;
Start your interview process;
Get selected;
Start your journey