Business Operations Manager (Freelance / Remote - EU)
About the role Are you a tech-savvy Operations Specialist who loves turning chaos into scalable systems? We are a growing Cloud Consultancy (AWS Partner) looking for a "right hand" to own our back-office, resource planning, and partnership workflows. We've outgrown our current spreadsheets and need you to implement a smarter, AI-driven way of working so our consultants can focus on delivering high-quality cloud solutions.
What you'll be doing
* Resource & Capacity Planning: Move us from manual spreadsheets to an intelligent planning tool (e.G., Productive.Io or Motion). You'll monitor capacity, prevent overbooking, and flag bottlenecks.
* Process Engineering: Document and automate our core processes, like our "New Account Onboarding" checklist. You don't just follow the list; you build the automation behind it.
* AWS Partnership Management: Own our AWS Partner Portal. This includes managing the pipeline, requesting AWS credits, and keeping our status in good standing.
* Financial Admin: Prepare monthly billing and ensure our CRM data is 100% accurate.
* AI Implementation: Use AI tools and agents (N8n, etc.) to automate as much of the administrative work as possible.
Who you are
* Based in the EU and able to work on a B2B freelance basis.
* Proven experience in a tech or consultancy environment. You understand project lifecycles.
* Expert level in Asana (or similar) and experienced with resource management and CRM tools.
* Strategic thinker: You don't just move tasks; you think about how to make the business more scalable.
* Fluent in English.
What we offer
* A freelance contract for 16 hours per week.
* Complete flexibility on how you distribute your hours.
* 100% remote work from anywhere in the EU.
* A chance to help shape the operational future of a high-tech AWS partner.
How to apply
Apply directly via LinkedIn. Please include a brief note on how you would move a team from "spreadsheet planning" to an automated resource management system.