Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product information, order issues, and general inquiries.
- Resolve customer concerns and escalate more complex issues when necessary.
- Provide effective solutions to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
What We Are Looking For
- Fluency in French (C2 level) and good communication skills in English (B2 level or higher).
- Strong problem-solving skills and the ability to empathize with customers.
- Flexibility to work Monday to Friday, 07:00 AM – 05:30 PM (rotational shifts).
- Must be available to work on-site in Braga.
What We Offer
- Competitive salary and benefits.
- Private health insurance.
- Paid training and ongoing support.
- A friendly and supportive work environment.
- Opportunities for career advancement.
Work Schedule
- Monday to Friday: 07:00 AM – 05:30 PM (rotational shifts).
- Days Off: Saturday and Sunday.
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