Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional technical support to our clients, ensuring their IT needs are met efficiently and effectively.
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Job Description:
The Technical Support Specialist will provide technical assistance to clients via phone, email, and on-site visits. This includes troubleshooting and resolving technical issues related to hardware, software, and network systems. The role requires excellent communication skills, problem-solving abilities, and a strong understanding of IT systems.
The ideal candidate will have a proven track record of providing top-notch technical support in a fast-paced environment. They will be able to work independently, prioritize tasks effectively, and meet deadlines. Strong analytical and problem-solving skills are essential for this role.
Key responsibilities include:
* Providing technical assistance to clients via various channels
* Troubleshooting and resolving technical issues related to hardware, software, and network systems
* Configuring devices, managing inventory, and performing maintenance tasks
* Documenting technical information and activities carried out
* Maintaining accurate records of service tickets and resolutions
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Required Skills and Qualifications:
To succeed in this role, you will need:
* 1-3 years of experience in a technical support role
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work independently and prioritize tasks effectively
* Proficiency in English and Deutsche languages (mandatory)
* Relevant degree or diploma, or equivalent experience
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Benefits:
As a Technical Support Specialist, you can expect:
* A competitive salary and benefits package
* Ongoing training and development opportunities
* A dynamic and supportive work environment
* Opportunities for career growth and advancement
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Others:
Additional requirements include:
* Industry certifications such as MCP, MCSA, CompTIA A+, Network+
* Previous experience with ticketing systems like ServiceNow or ConnectWise
* Hands-on experience with print publishing software
* Experience in time-critical manufacturing/production environments