Department:
Service - Repair Centre
Location:
Portugal/Torres Vedras
Description
Responsible for the inbound and outbound support processes and data management for the Repair Center in Torres Vedras.
This role will also work closely with various country-specific service organizations to ensure full transparency in spare parts repair processes and service quality, following the OTIF order guide.
Key Responsibilities
* Customer support service and monitoring of key repair data for each client, management of repair RMAs, and control of delivery deadlines.
* Provision of reports to highlight demand forecasts, delays, and the production plan.
* Communication with internal and external clients regarding shipment status and providing regular feedback on their backlog.
* Providing preliminary repair estimates when necessary.
* Reviewing and applying invoicing in accordance with the rules and agreements established by the client.
* Working closely with the logistics department on goods receipt and return processes for clients.
* Collaborating on the new Analysis and Implementation Project to improve the quality of logistics and control processes.
* Implementing professional quality measures based on the activities of the Madrid Repair Center and other external repair centers, working closely with the logistics team to introduce supply chain systems.
* Maintaining, correcting, and improving all data in the JDE system.
* Periodic inventory control of items 10031 and 10036, and support for the annual physical inventory.
* Preparation of monthly repair reports for clients, warranties, and Glory Japan.
* Assisting in KPI analysis within a continuous improvement framework.
Education Level
Skills, Knowledge & Expertise
* General foundational education (ESO, vocational training, intermediate or advanced modules in administration, IT systems, or related fields)
* High proficiency in Windows and Microsoft Office
* Intermediate level of English, both spoken and written
Experience
* Experience in demand control, planning, and procurement
* Logistics experience in goods reception, warehousing management