Your next opportunity is on its way
VILT is an IT company, where we value our people, promote teamwork and, of course, good humor.
Take a look at this job opportunity and see if you are the next VILTian (if you know someone, don't forget to recommend them)
We are seeking a talented and customer-focused individual to join our team as a Customer Support Engineer. In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others succeed.
What you will do:
* Respond and resolve incidents with different SLAs related to the customer's environment & applications;
* Work on customer requests daily;
* Monitor customer environments and react proactively;
* Interact with other teams & providers to solve the problems;
* Document incident resolutions and procedures in the VILT knowledge base;
* Propose solutions to solve recurring issues;
* Walk the customer through the problem-solving process;
* Work in a highly skilled team where teamwork and documentation are very important.
What we expect from you :
* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
* Previous experience in a customer support or technical support role preferred
* Knowledge of Linux and Windows management
* Knowledge of how a web application works (from front-end to database);
* Knowledge of network management and security (a must);
* Knowledge of applications and web servers;
* Knowledge in Scripting (shell script/bash/other);
* Good communication skills;
* Fluency in English (written and spoken - Spanish is a plus).
* Proactivity;
* Ability to prioritize and multitask;
* Flexibility (work shifts);
* Ability to work well under pressure and prioritize tasks in a fast-paced environment;
* Experience with ticketing systems and customer relationship management (CRM) software
* A passion for customer satisfaction and a commitment to delivering exceptional service
* Troubleshooting and Problem-Solving;
* Enthusiasm for continual learning;
* Curious, self-learned, passionate about IT;
Differential requirements:
* Knowledge of the full application development cycle;
* Knowledge in some programming languages (java / PHP / other);
* Knowledge of monitoring tools (nagios / icinga / Microsoft scom / checkmk / other).
If you're ready to take your customer support career to the next level, we'd love to hear from you