Porto, Portugal | On-site Start date: 3/Jun/26About the Project Join a leading international car subscription and rental service operating in over 70 countries and territories, shaping the future of flexible mobility.You will be part of a fast-paced customer experience team supporting thousands of users who rely on seamless, stress-free access to rental vehicles. This is not just support — it's a high-impact customer journey role where service quality directly shapes brand trust and customer loyalty.Your Mission As a Customer Support Advisor (French-speaking), you will be the first point of contact for customers managing their car rental experience. Your role is key in ensuring smooth booking processes, resolving issues efficiently, and delivering an exceptional service experience across all touchpoints.You will combine problem-solving, communication, and commercial awareness to support both customer satisfaction and business growth.Key ResponsibilitiesProvide professional and empathetic customer support via phone and emailManage car rental bookings, modifications, and cancellationsAssist customers with billing, payments, and account-related inquiriesGuide users through available rental options and service modalitiesSupport onboarding of new customers by collecting and entering data into internal systemsIdentify customer needs and proactively suggest suitable solutionsEnsure timely handling of requests while maintaining high-quality service standardsContribute to a strong and positive brand experienceYour Profile We are looking for motivated communicators who thrive in structured yet dynamic environments:French C2 level (mandatory)Strong communication and interpersonal skills1+ years of Previous Contact Centre or Customer Service experience (preferred).Customer-oriented mindset with a problem-solving attitudeAbility to multitask and manage time effectivelyComfortable working in rotational shifts and a fast-paced environmentPrevious experience in customer support or hospitality is a plus, but not requiredWhat's in It for You6-month contract with potential continuationCompetitive compensation package:€1000 gross/month (paid over 14 months)€7.63 net meal allowance per working dayInternational, multicultural working environmentExposure to a leading mobility and rental car industry playerCareer development in customer experience and operationsWorking ScheduleMonday – Friday: 08:00 – 19:00 (rotational shifts)Saturday & Sunday are off#J-18808-Ljbffr