Are you passionate about fashion and sportswear?
A leading sports retail brand is looking for French-speaking customer service talent to join its Lisbon team.
You will be responsible for assisting customers, solving their inquiries, and ensuring their satisfaction while representing a high-quality global brand.
Your responsibilities and impact as a Sports Retail Customer Service Agent will be:
Guiding and advising customers across different channels (phone, email, social media)
Providing accurate and professional answers to customer questions and concerns
Identifying new business opportunities through cross-selling and up-selling
Troubleshooting customer issues calmly and effectively to enhance their shopping experience
Collaborating with internal departments to escalate and resolve complex cases
Skills, qualifications and interests you need to succeed in this role:
Native level of French and at least B2 level of English
Understanding of the importance of customer experience
Strong listening, communication, and interpersonal skills
Energetic, innovative, and proactive in problem-solving
Enthusiasm for intercultural communication and expatriate life
Already living in or willing to relocate to Lisbon for an international career
What's in it for you?
Contract type: 12-month contract, renewable
Working hours: Full-time, 40h/week, rotating shifts Monday to Saturday, 7 am – 10 pm
Training: Fully paid, approximately 3 weeks
Additional perks:
Private health insurance from day one
International environment with team-building events and multicultural colleagues
Relocation package for international candidates
Your Future Company
This multinational company has more than 50,000 employees supporting over 500 globally recognized brands.
Combining technology with human touch, it has built worldwide credibility in customer service outsourcing.
In its Lisbon hub, it continues to welcome new international talents to deliver first-class support experiences.